Returns & Refund

If you are not entirely satisfied with your purchase, we are here to help. If you are having trouble with your Maxxloader product and/or believe it is defect, please immediately contact the Maxxloader customer service under customerservice@maxxloader.com

You have the right to cancel your order or return a product for any reason. To return a product purchased from Maxxloader Limited, please send your intent to return or cancel to us any time prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s). If you ordered multiple products in the same order, please send your intent to return to us any time prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need to provide us with a clear expression of your intent to return a product. You can notify us by sending us this expression by post to Maxxloader Limited, 9 The Willows, Claremont Road, Dublin 4, Ireland or by an email to customerservice@maxxloader.com

 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

 

Once you notify us of your intent to return, return the product with the original receipt and original packaging to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Once we receive your item, we will inspect it and notify you about its reception as well as the inspection results. We will immediately notify you on the status of your refund after inspecting the item. We will not process any refunds before receiving all items of your order. If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Please note that you may not return the following, except in case of defect or lack of conformity:

 

Any products with a damaged warranty sticker

Battery packs that have been used

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